Angry consumer not so upset by the time he got back to the shop

A man has confessed that his fury at being sold ‘faulty goods’ had subsided greatly by the time he returned to the store to complain.

Alistair O’Leary explained ‘I had paid good money for a brand new printer. But when I came to hook it up to my computer I found it didn’t have a connecting cable. I was livid and went straight back to the shop to give them an earful. I had several shouting matches with other drivers and stubbed my toe on the kerb as well. However by the time I got to the shop a wave of reasonableness seemed to have overtaken me. I approached the counter and all the words I had rehearsed in the car were lost forever. I just kind of meekly asked why there was no cable with the printer. The guy behind the counter was really helpful and polite. He wasn’t sneering like some of these weekend student types can be.’

A PC World spokesman did state that that some printers do not come with cables and this is usually clearly marked on the box. Their staff are also trained to inform customers too. Alistair admitted ‘In hindsight I think the young lad at the till may have mentioned something at the time but I am so used to turning down expensive insurance or product protection cover that I probably just dismissed his suggestion.’

Susan O’Leary said that she was very concerned about her husband’s state of mind. ‘He left here in a furious rage, slamming doors and swearing. I felt sorry for the shop assistant. Sometimes he just explodes with rage; but generally only when he is trying to make something work on the computer.’

The printer came without a cable On his return a relaxed and smiling Alistair spent an enjoyable weekend printing and framing some family photographs. He later attempted to scan in some old black and white prints when a neighbour overheard shouting and swearing coming from next door. ‘The feed tray attachment is missing! I don’t believe it! What time are those bastards open to on a Sunday?’ Mr O’Leary then sped off in his car, as his wife discovered the feed tray attachment between the unopened instruction manual and the installation CD.