Travellers on low-cost airline Ryanair are reporting significantly increased levels of satisfaction after being able to make in-flight calls from their mobile phones to register their disgust at standards of customer service. Passengers have welcomed the opportunity to call the carrier’s premium-rate phone line as their plane fails to taxi onto the runway to complain about hidden charges and forgotten luggage – and all for only a small additional fee of up to £3 a minute. Ryanair boss Michael O’Leary has also said the new service would allow customers to phone ahead and ask relatives to meet them with a spare set of clothes should they not have change for the proposed pay-per-use toilets.
Posted: Apr 2nd, 2009 by Genghis Cohen
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