Tech support companies slam school-leavers’ lack of sarcasm skills
A consortium of IT support call centres and high-street computer and telephone retailers today called on the government to radically improve the smirking, sneering, eye-rolling and ironic intonation abilities of Britain’s young people.
‘The number of youngsters we are seeing with helpful, constructive attitudes to customer services is frankly disgraceful,’ said an industry spokesman. ‘The education system just isn’t equipping young people with the passive-aggressive uncooperativeness they need to patronise customers properly.’
A manager of an O2 store on Oxford Street agrees. ‘God knows it’s not rocket science. If a customer asks for a piece of equipment, just tell him we don’t have it and can’t get it in. Too often these kids are trying to offer an alternative product or give helpful advice. It’s damaging our reputation.’
Education secretary Michael Gove was quick to acknowledge there was a problem and promised to give the industry whatever support it needed. ‘You see what we’re up against,’ sighed the O2 manager.
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Posted: Jul 4th, 2011 by Guest
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