Cold calling pensioner turns tables on call centres

Eighty-seven-year-old Edith Matthews from Hewish thinks she’s found the perfect solution to her loneliness – cold calling UK call centres all over India.

‘As I was feeling a bit lonely,’ Edith said, ‘I thought why not call back those nice young men in India who keep calling me to ask if I’d like to pay £15 a month for mobile broadband. They seemed to like a good chinwag, but some of them have got quite rude and just hang up when I say it’s Edith from England.’

Some of those being ‘harassed’ by the pensioner’s persistent ‘nuisance’ calls, say that no matter how many times you insist you don’t want to talk, she just won’t take No for an answer.

The call centres say Edith has now started using sales techniques such as starting the conversation with ‘good afternoon, this is just a quick chat call’ to lull them into a false sense of security.

‘Only yesterday she tried to make herself sound familiar,’ said one call centre manager, ‘but with that English accent, we all sussed her real name wasn’t Shilpa.’

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Posted: Mar 25th, 2012 by

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