Traffic Warden first to be praised for customer service

A traffic warden working in Buckingham has become the first ‘civil enforcement officer’ to receive a letter of praise. The note was written by a motorist who had just been penalised for parking in a loading only bay.

‘I was impressed by the way he handled the situation,’ Mark Townsend, the criminal motorist who wrote the letter, told reporters. ‘When he first approached he sarcastically asked if I was driving a lorry. As we all know humour is a great way to defuse tension and, seeing as I was in a Ford KA, he had us in stitches.’

Once the laughter subsided Mr Townsend went on to describe the helpful way in which the ‘Loading Only’ sign, hidden behind overhanging branches, was pointed out to him. ‘He even kindly took photos of our car next to the unreadable notice to give us as a souvenir.’

The warden was also praised for having a back-up notebook to use when Mr Townsend ‘accidentally’ wrestled the ticket machine from him and reversed over it. ‘Without that piece of foresight I may not have had to pay £80.’

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Posted: Mar 28th, 2012 by

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