Refusing to serve customers who are on the phone ‘already standard policy’, says BT

BT has angrily denied that a Norwich coffee shop’s new policy of refusing to serve customers while they’re on the phone is breaking new ground.

‘Refusing to provide customer service for people while they’re on the phone is standard practice for us, and has been for years,’ said a recorded message on one of the company’s premium rate numbers.

‘To speak to one of our customer services representatives about this policy, please enter your twenty-six-digit unique customer reference number, which you’ll find at the top of your online bill. To access your online bill, simply obtain an online access number from one of our representatives, or hold for further assistance,’ it continued, before playing 35 minutes of looped Norah Jones and then disconnecting.

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Posted: Apr 16th, 2012 by

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