Southern Rail have decided that ‘passengers’ is an inappropriate term to use for their customers, in view of the fact that so few of them get to travel anywhere. With drivers joining their conductor colleagues on strike over proposals for driver-only trains, the new company policy is to use the term ‘pedestrians’.
Southern and their parent company Govia Thameslink Rail (GTR) insisted that the new policy will not affect the levels of customer service they currently offer and maintained that the amount of disdain that they have for the fare-paying community remains unchanged.
‘The policy has been introduced because we have always tried to use suitable language when dealing with members of the public,’ explained a GTR spokesman. ‘Even if that approach is not always reciprocated,’ he added. ‘Some of the recent correspondence we’ve received contains language that many of us would consider to be most unsuitable.’