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Posts Tagged ‘call-centre’

Customers who know the phonetic alphabet ‘not impressive, so please stop it’, say call centres

Secretly wishing boss would stick this job up his Alpha Romeo Sierra EchidnaCall centres across the UK have unanimously decided today that they are ‘not at all impressed’ by customers who are ‘smugly fluent’ in the phonetic alphabet.

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Posted: Nov 14th, 2013
More from Lifestyle



Special Forces unit drafted in to cover for striking call-centre staff

An elite SAS battalion has been deployed to cover for striking customer support staff at Dyson’s Derbyshire call centre.

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Posted: Apr 5th, 2012
More from News In Brief



Scientists abandon search for life at utility company call centres

‘After spending 40 minutes listening to hold music, we’re better off trying to contact extra terrestrials many light years from earth,’ concluded scientists.

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Posted: Feb 18th, 2012
More from Science/Technology



Chairman of BT stands trial in new automated courtroom

'calls may be stenographed for training purposes'In an historic day for justice, Britain’s first entirely automated criminal trial took place at the Old Bailey as Sir Michael Rake, chairman of British Telecom, was tried on charges of customer services abuses and corporate inhumanity to man. Standing in the dock of an empty courtroom, Rake was presented with the telephone which would be his only way of communicating with the faceless system deciding his destiny, and warned in advance that his trial may be recorded for training purposes.

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Posted: Jul 25th, 2009
More from Business, UK News



Bank customers forced to reveal humiliating sexual details to beat identity cheats

details will often be overheard in the workplace Banks and building societies are asking for further private details such as ‘favourite sexual position’.

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Posted: Jun 18th, 2009
More from Business