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Posts Tagged ‘call-centre’

Chairman of BT stands trial in new automated courtroom

'calls may be stenographed for training purposes'In an historic day for justice, Britain’s first entirely automated criminal trial took place at the Old Bailey as Sir Michael Rake, chairman of British Telecom, was tried on charges of customer services abuses and corporate inhumanity to man. Standing in the dock of an empty courtroom, Rake was presented with the telephone which would be his only way of communicating with the faceless system deciding his destiny, and warned in advance that his trial may be recorded for training purposes.

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Posted: Jul 25th, 2009
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Bank customers forced to reveal humiliating sexual details to beat identity cheats

details will often be overheard in the workplace Banks and building societies are asking for further private details such as ‘favourite sexual position’.

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Posted: Jun 18th, 2009
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