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Posts Tagged ‘call-centre’

Chairman of BT stands trial in new automated courtroom

'calls may be stenographed for training purposes'In an historic day for justice, Britain’s first entirely automated criminal trial took place at the Old Bailey as Sir Michael Rake, chairman of British Telecom, was tried on charges of customer services abuses and corporate inhumanity to man. Standing in the dock of an empty courtroom, Rake was presented with the telephone which would be his only way of communicating with the faceless system deciding his destiny, and warned in advance that his trial may be recorded for training purposes.

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Posted: Jul 25th, 2009
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Bank customers forced to reveal humiliating sexual details to beat identity cheats

details will often be overheard in the workplace Financial institutions have revealed that they are extending the range of personal questions required to confirm customers’ identity. A number of banks and building societies are asking for further private details such as ‘favourite sexual position’, ‘top rated porn site’ and ‘most experimental erotic experience’.

‘Everyone already has had to suffer the mild humiliation of revealing their embarrassing middle names and date of birth to everybody within earshot while phoning their bank from work,’ said a representative from the Financial Services Association. ‘But increased identity fraud means we now need personal details that friends wouldn’t usually reveal to friends or work colleagues.’

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Posted: Jun 18th, 2009
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