British Telecom admits: ‘We don’t have a phone’
‘We disconnected because of nuisance calls from customers.’
Posted: Sep 17th, 2009
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Posts Tagged ‘customer service’
Chairman of BT stands trial in new automated courtroom
In an historic day for justice, Britain’s first entirely automated criminal trial took place at the Old Bailey as Sir Michael Rake, chairman of British Telecom, was tried on charges of customer services abuses and corporate inhumanity to man. Standing in the dock of an empty courtroom, Rake was presented with the telephone which would be his only way of communicating with the faceless system deciding his destiny, and warned in advance that his trial may be recorded for training purposes.
Bank customers forced to reveal humiliating sexual details to beat identity cheats
Banks and building societies are asking for further private details such as ‘favourite sexual position’.
Posted: Jun 18th, 2009
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Mobiles on Ryanair flights allowing passengers to make real-time complaints
Travellers on low-cost airline Ryanair are reporting significantly increased levels of satisfaction after being able to make in-flight calls from their mobile phones to register their disgust at standards of customer service.
Posted: Apr 2nd, 2009
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