Couple who booked a holiday of a lifetime in Leicester still waiting for refund

Bill and Margaret Evans were really looking forward to their 'once in a lifetime' holiday to Leicester, but were gutted when Leicester was locked down again just as they were planning to catch the bus after a roller-coaster few months of worry. Now their holiday is ruined and there's no sign of a refund in sight.

'We re-mortgaged the house, cut back on Dominos Pizzas and even renegotiated our Sky package to afford the holiday,' said Bill, while acknowledging the Sky deal had 'backfired a little' as he ended up paying £30 a month more. 'But I did get Sky Sports added,' he said.

'We normally make sound decisions - we backed the winning side in the Brexit vote and feel we were instrumental in ensuring the best team possible was in charge for the coronavirus pandemic. This was such an unexpected situation especially as we book this once in a lifetime holiday every year,' he said.

When asked about insurance, Bill shrugged. 'Like I say, we make sound decisions and generally leave that one until the night before - no point spending money on something you'll never need,' he said.

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