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  • Writer's pictureSully

GP’s receptionist struck off after patient death

Marjorie Black (43) from Warrington has been struck off as a medical receptionist following the death of one of her patients.

Mrs Black’s assessment of the man’s medical history was described by the GMRC as ‘cursory’ and despite making him strip to his underpants in a packed waiting room she failed to detect an obvious crackle in his lungs. In mitigation she pointed out that the wolf-whistles and jokey comments of other patients was a distraction, and her stethoscope had come from Amazon and might have been meant as a toy.

The GMRC absolved the surgery itself of any malpractice, finding that correct procedure had been followed. The patient had been assessed by a fully-trained receptionist and a full complement of qualified doctors was nearby.

Mrs Black described the hearing as ‘a nightmare’ but says she has no regrets about pursuing a career in medical reception. “What other minimum wage job gives you so much juicy gossip about your neighbours? I got to do about 80% of what a doctor does and they have to spend, like, 5 years at medical school then another 3 years on hospital rotations, whereas I just had to do a two-day course and I was good to go. Makes you wonder what they waste most of their time on”.

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Sep 07, 2022

Strange surgery with a packed waiting room! Almost impossible now at ours to get a face to face appointment. When you do, the receptionist will ignore you for at least 3 minutes before saying “yes?”, never at any point looking up from her PC screen. I assume all the juicy gossip must have moved online!

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