Gavin Ames from Maidenhead was left distraught yesterday after a routine call to his bank to set up a new direct debit, left him a bleak future with no name and no money. When asked to answer three security questions by the NatWest, Gavin froze and went blank.
Gavin, or alleged Gavin, managed to answer the first two questions – his middle name and mother’s maiden name – but when asked to remember the amount of his last cash withdrawal, he panicked. ‘I said forty pounds’ said Gavin, ‘but then remembered I’d later taken out another twenty at Tesco to buy some lunch. By then it was too late, the guy had entered my answer into the system. He told me that I’d failed to prove who I am and that he could no longer help me. I pleaded with him to ask me more questions, but he said it wasn’t possible, I’d been deleted, before asking me if there was anything else he could do for me today.’ Gavin’s access to his bank account was locked, and he can no longer access his own money.